FAQ*

Purchase Security will repair, replace, or reimburse you up to the program maximum limits per claim for eligible items of personal property purchased with your eligible card.

Please note that all Terms and Conditions must be met in order for your claim to be eligible. Please refer to your Guide to Benefits provided to you by your Issuing Bank for all limits, exclusions and specific claim-filing requirements associated with your Purchase Security benefit

Collecting your account number allows us to determine benefit eligibility.

We safeguard your privacy and keep your personal purchase records confidential.

No, personal information is kept confidential and only used for benefit administration purposes.

We suggest you contact the original merchant/store where you purchased the item to request a duplicate receipt.

1. Sign in and navigate to the home screen.
2. Select “File a claim” option from the main menu.
3. To get started, please enter your credit card number and click “Continue" button. If you have already registered product on the card you entered, select it from list of registered product drop down and Click "Next" button.
4. If you have no products registered then choose "No" radio button. Choose the option "I am filing a claim while registering a product."
5. You will be asked for Product purchase date. Select the date of your product purchase and click "Next" button.
6. If your credit card is eligible for certain benefits then you will be taken to the details page.
7. Enter your product details, select "Product Stolen / Damaged" radio button from What Happened? Section if you want to file a claim under warranty manager program. Enter the required details in the “Claim Incident Details” section, confirm the digital signature by selecting the checkbox and then click “Next” button to navigate on the Reimbursement method screen.
8. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf & jpg file format are supported.
9. On Personal Info page, check the correspondence details email, Name and Address, phone number and click "Next" button to navigate on Claim confirmation page.
10. Review your information, claim number, product information, document uploaded on the claim confirmation screen.
11. If you have already registered the product then enter your credit card to see the list of registered product. Select your product and follow the above steps to file your claim on your already registered product.

1. Sign in and navigate to the home screen.
2. Select “Register a product” option from the main menu.
3. To get started, please enter your credit card number and click “Continue" button. If you want to register a product under cell phone then select first option “I am having issues with my cell phone” or choose “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” for product not related to cell phone.
4. Select “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” with Date.
5. If you have eligible benefits on your card then you would be navigated to the “Details” page.
6. Enter your product details and then click “Next” button to navigate on the Document Upload Screen.
7. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
8. On Personal Info page, check the correspondence details, email, Name and Address, phone number and click "Next" button to navigate on confirmation page.
9. Review your information product information, document uploaded on this screen.

If your card does not show that you have any benefits, please contact financial institution that issued the card to you.

You should receive an email within twenty-four (24) hours or a letter via the U.S. postal service within five (5) to seven (7) business days.

Please note that there are specific time requirements to report a claim and to submit your required documents. Please refer to your Guide to Benefits provided to you by your issuing bank for specific claim filing requirements associated with your Purchase Security benefit.

No, the assigned number is to help us reference your claim allowing us to better serve you. Please be sure to include your claim number in all correspondence with us.

You will be contacted by your email and when necessary, by telephone.

Under normal circumstances claims are generally finalized within five (5) business days upon submission of all required documentation.

Please call our contact center at 1-800-882-8057. Customer Service Representatives are available twenty-four hours per day, seven days per week.

California Residents: We are required by Title 10,CCR Section 2695. 7(b)(3) to advise you that if you belive that this claim, or any part of claim has been wrongfully denied or rejected, you may have the matter reviewed by California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower,Los Angeles, California 90013,(800)927-4357,(213)897-8921

You may choose to repair or replace your item on your own, but your claim must meet program requirements for reimbursement. Reimbursement will not exceed the lesser of the original claimed product's purchase price, the repair cost, or the replacement amount. Upon approval, you will receive reimbursement from the Claims Administrator generally within five (5) to seven (7) business days.

Purchase Security claims initially require the following documentation to process the claim:

• Copy of the itemized sales receipt or Copy of the credit or check card slip or monthly statement reflecting the purchase of the item showing the last four digits our your account number (if not included on the sales receipt)
• Claims involving items over $150.00 due to theft and/or vandalism will require a police report to be filed within 48 hours from the time of the incident
• Claims involving items over $150.00 due to fire, will require a fire report to be filed within 48 hours from the time of the incident
• Copy of your insurance declaration page when applicable
• Documentation (if available) of any other settlement of the loss

Please gather this documentation and submit it online. If additional information is required to evaluate your claim, the Claims Administrator will request that information via your preferred method of correspondence.

Repair estimates allow the Claims Administrator to determine the appropriate course of action in the processing of your claim.

Contact the local authorized service center of your choice. For assistance in locating an authorized service center near you, contact the product manufacturer.

If the local authorized service center does not have a standard diagnostic form, download this diagnostic form and have the service center complete the necessary information.

Return the form using the Document Upload feature.

If you are registering a product and filing a claim the system will prompt you to upload your claim related documents during this process. If you have already registered your product and are now filing a claim on that registered product the system will prompt you to upload your claim related documents, that have not already been uploaded, during this claim filing process. If you have already submitted your claim but have not submitted any, or all, of your required documents you can add the documents by clicking on the "Upload" button from the Manage Claims section. Keep in mind that you are responsible for obtaining and submitting all documents required by the guidelines provided by your issuing bank.

Although we cannot help in the actual collection of required documentation, we can provide the following suggestions:

• If you are missing a sales receipt, contact the merchant/store where the item was originally purchased and ask if they can reproduce a duplicate itemized receipt
• If you do not have a copy of your monthly statement, your issuing bank can supply you with a historical copy.

An authorized repair facility is a facility authorized by the manufacturer to perform repairs on the device(s) or a licensed business that provides a warranty on services provided for repair.

The time out requirement further insures your privacy and keeps your personal records confidential.

All claims filed under a specific account number will be listed regardless of the means used to originally file them.

Your benefit offers convenient payment via your choice of a bank transfer (ACH), direct payment to your debit card or a check mailed to your preferred address.

No. If your claim is approved, you will be receiving an email from Card Benefit Services (bsg-no-reply@retail-email.asurion.com) advising of your reimbursement options.

At this time, we only offer direct payments to debit cards, bank transfer (ACH) or check.

Extended Protection extends the time period of the original manufacturer's written U.S. repair warranty when an item is purchased on your eligible card.

Please note that all Terms and Conditions must be met in order for your claim to be eligible. Please refer to your Guide to Benefits provided to you by your Issuing Bank for all limits, exclusions and specific claim-filing requirements associated with your Extended Protection benefit.

Collecting your account number allows us to determine benefit eligibility.

We safeguard your privacy and keep your personal purchase records confidential.

No, personal information is kept confidential and only used for benefit administration purposes.

We suggest you contact the original merchant/store where you purchased the item to see if a duplicate can be reproduced.

1. Sign in and navigate to the home screen.
2. Select “File a claim” option from the main menu.
3. To get started, please enter your credit card number and click “Continue" button. If you have already registered product on the card you entered, select it from list of registered product drop down and Click "Next" button.
4. If you have no products registered then choose "No" radio button. Choose the option "I am filing a claim while registering a product."
5. You will be asked for Product purchase date. Select the date of your product purchase and click "Next" button.
6. If your credit card is eligible for certain benefits then you will be taken to the details page.
7. Enter your product details, select "Product failed within manufacturer terms" radio button from What Happened? Section if you want to file a claim under warranty manager program. Enter the required details in the “Claim Incident Details” section, confirm the digital signature by selecting the checkbox and then click “Next” button to navigate on the Reimbursement method screen.
8. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf & jpg file format are supported.
9. On Personal Info page, check the correspondence details email, Name and Address, phone number and click "Next" button to navigate on Claim confirmation page.
10. Review your information, claim number, product information, document uploaded on the claim confirmation screen.
11. If you have already registered the product then enter your credit card to see the list of registered product. Select your product and follow the above steps to file your claim on your already registered product.

1. Sign in and navigate to the home screen.
2. Select “Register a product” option from the main menu.
3. To get started, please enter your credit card number and click “Continue" button. If you want to register a product under cell phone then select first option “I am having issues with my cell phone” or choose “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” for product not related to cell phone.
4. Select “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” with Date.
5. If you have eligible benefits on your card then you would be navigated to the “Details” page.
6. Enter your product details and then click “Next” button to navigate on the Document Upload Screen.
7. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
8. On Personal Info page, check the correspondence details, email, Name and Address, phone number and click "Next" button to navigate on confirmation page.
9. Review your information product information, document uploaded on this screen.

If your card does not show that you have any benefits, please contact financial institution that issued the card to you.

The original manufacturer’s warranty must have expired.

In order to be eligible, the damage must have been covered under the original manufacturer’s warranty.

Motorized vehicles (boat, car, aircraft, trailer) are not covered.

The item purchased must have been brand new, as used or pre-owned items are not covered.

Items purchased outside the United States are covered as long as they are purchased with your eligible card and the eligible item has either a valid original manufacturer-written U.S. repair warranty of three years or less, a store-purchased dealer warranty, or an assembler warranty.

You should receive an email within twenty-four (24) hours or a letter via the U.S. postal service within five (5) to seven (7) business days.

Please note that there are specific time requirements to report a claim and to submit your required documents. Please refer to your Guide to Benefits provided to you by your issuing bank.

No, the assigned number is to help us reference your claim allowing us to better serve you. Please be sure to include your claim number in all correspondence with us.

You will be contacted by your email and when necessary, by telephone.

Under normal circumstances claims are generally finalized within five (5) business days upon submission of all required documentation.

Please call our contact center at 1-800-882-8057. Customer Service Representatives are available twenty-four hours per day, seven days per week.

California Residents: We are required by Title 10,CCR Section 2695. 7(b)(3) to advise you that if you belive that this claim, or any part of claim has been wrongfully denied or rejected, you may have the matter reviewed by California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower,Los Angeles, California 90013,(800)927-4357,(213)897-8921

You may choose to repair your item on your own, but your claim must meet program requirements for reimbursement. Upon approval, you will receive reimbursement from the Claims Administrator generally within five (5) to seven (7) business days.

Extended Protection claims initially require the following documentation to process the claim:

• Copy of the itemized sales receipt or mail order packing slip.
• Copy of the credit or check card slip or monthly statement reflecting the purchase of the item showing the last four digits our your account number (if not included on the sales receipt or mail order packing slip)
• A description and serial number of the item, and any other documentation deemed necessary to substantiate your claim. This includes bills and, if necessary, a copy of the maintenance record and receipts.
• The original repair order

Please gather this documentation and submit it online.. If additional information is required to evaluate your claim, the Claims Administrator will request that information via your preferred method of correspondence.

Repair estimates allow the Claims Administrator to determine the appropriate course of action in the processing of your claim.

You can either contact a local authorized service center of your choice or you can call our contact center at 1-800-882-8057 to obtain a referral.

If the local authorized service center does not have a standard diagnostic form, download this diagnostic form and have the service center complete the necessary information.

Return the form using the Document Upload feature.

If you are registering a product and filing a claim the system will prompt you to upload your claim related documents during this process. If you have already registered your product and are now filing a claim on that registered product the system will prompt you to upload your claim related documents, that have not already been uploaded, during this claim filing process. If you have already submitted your claim but have not submitted any, or all, of your required documents you can add the documents by clicking on the "Upload" button from the Manage Claims section. Keep in mind that you are responsible for obtaining and submitting all documents required by the guidelines provided by your issuing bank.

Although we cannot help in the actual collection of required documentation, we can provide the following suggestions:

• If you are missing a sales receipt, contact the merchant/store where the item was originally purchased and ask if they can produce a duplicate itemized receipt.
• If you do not have a copy of your monthly statement, your issuing bank can supply you with a historical copy.
• If you cannot locate the warranty you received with your item, warranty terms for particular products are often listed on the Manufacturer's website.

The time out requirement further insures your privacy and keeps your personal records confidential.

All claims filed under a specific account number will be listed regardless of the means used to originally file them.

Your benefit offers convenient payment via your choice of a bank transfer (ACH), direct payment to your debit card or a check mailed to your preferred address.

No. If your claim is approved, you will be receiving an email from Card Benefit Services (bsg-no-reply@retail-email.asurion.com) advising of your reimbursement options.

At this time, we only offer direct payments to debit cards, bank transfer (ACH) or check.

Price Protection assists you in achieving the best possible price on eligible items of personal property purchased entirely with your eligible card. If you buy an eligible item with your card in the United States and see a printed advertisement of it for less at any store, simply file a claim and we will refund the difference up to the maximum limit. Coverage applies to printed advertisements that include a description of the item identical to the one purchased, the sale price, the store or dealer's name, and the date(s) the sale is in effect.

Please note that all Terms and Conditions must be met in order for your claim to be eligible. Please refer to your Guide to Benefits provided to you by your Issuing Bank for all limits, exclusions and specific claim-filing requirements associated with your Price Protection benefit.

Collecting your account number allows us to determine benefit eligibility.

We safeguard your privacy and keep your personal purchase records confidential.

No, personal information is kept confidential and only used for benefit administration purposes.

Coverage applies to printed advertisements that include a description of the item identical to the one purchased, the sale price, the store or dealer's name, and the date(s) the sale is in effect. The sale date must be within the program limits. Please refer to your Guide to Benefits for limitations.

We suggest you contact the original merchant/store where you purchased the item to see if a duplicate can be reproduced.

1. Sign in and navigate to the home screen.
2. Select “File a claim” option from the main menu.
3. To get started, please enter your credit card number and click “Continue" button. If you have already registered product on the card you entered, select it from list of registered product drop down and Click "Next" button.
4. If you have no products registered then choose "No" radio button. Choose the option "I am filing a claim while registering a product."
5. You will be asked for Product purchase date. Select the date of your product purchase and click "Next" button.
6. If your credit card is eligible for certain benefits then you will be taken to the details page.
7. Enter your product details, select "Found a better price" radio button from What Happened? Section if you want to file a claim under warranty manager program. Enter the required details in the “Claim Incident Details” section, confirm the digital signature by selecting the checkbox and then click “Next” button to navigate on the Reimbursement method screen.
8. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf & jpg file format are supported.
9. On Personal Info page, check the correspondence details email, Name and Address, phone number and click "Next" button to navigate on Claim confirmation page.
10. Review your information, claim number, product information, document uploaded on the claim confirmation screen.
11. If you have already registered the product then enter your credit card to see the list of registered product. Select your product and follow the above steps to file your claim on your already registered product.

1. Sign in and navigate to the home screen.
2. Select “Register a product” option from the main menu.
3. To get started, please enter your credit card number and click “Continue" button. If you want to register a product under cell phone then select first option “I am having issues with my cell phone” or choose “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” for product not related to cell phone.
4. Select “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” with Date.
5. If you have eligible benefits on your card then you would be navigated to the “Details” page.
6. Enter your product details and then click “Next” button to navigate on the Document Upload Screen.
7. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
8. On Personal Info page, check the correspondence details, email, Name and Address, phone number and click "Next" button to navigate on confirmation page.
9. Review your information product information, document uploaded on this screen.

If your card does not show that you have any benefits, please contact financial institution that issued the card to you.

You should receive an email within twenty-four (24) hours or a letter via the U.S. postal service within five (5) to seven (7) business days.

Please note that there are specific time requirements to report a claim and to submit your required documents in order for your claim to be eligible. Please refer to your Guide to Benefits provided to you by your issuing bank.

No, the assigned number is to help us reference your claim allowing us to better serve you. Please be sure to include your claim number in all correspondence to us.

You will be contacted by your email and when necessary, by telephone.

Under normal circumstances claims are generally finalized within five (5) business days upon submission of all required documentation.

Please call our contact center at 1-800-882-8057. Customer Service Representatives are available twenty-four hours per day, seven days per week.

California Residents: We are required by Title 10,CCR Section 2695. 7(b)(3) to advise you that if you belive that this claim, or any part of claim has been wrongfully denied or rejected, you may have the matter reviewed by California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower,Los Angeles, California 90013,(800)927-4357,(213)897-8921

Price Protection claims initially require the following documentation to process the claim:

• Copy of the itemized sales receipt or mail order packing slip
• Copy of the credit or check card slip or monthly statement reflecting the purchase of the item showing the last four digits our your account number
• Original printed advertisement showing the item, sale date and/or date of the advertisement, lower advertised price and advertising store name. Please gather this documentation and submit it online. If additional information is required to evaluate your claim, the Claims Administrator will request that information via your preferred method of correspondence.

If you are registering a product and filing a claim the system will prompt you to upload your claim related documents during this process. If you have already registered your product and are now filing a claim on that registered product the system will prompt you to upload your claim related documents, that have not already been uploaded, during this claim filing process. If you have already submitted your claim but have not submitted any, or all, of your required documents you can add the documents by clicking on the "Upload" button from the Manage Claims section. Keep in mind that you are responsible for obtaining and submitting all documents required by the guidelines provided by your issuing bank.

Although we cannot help in the actual collection of required documentation, we can provide the following suggestions:

• If you are missing the itemized receipt, contact the merchant/store where the item was originally purchased may be able to ask if a duplicate itemized receipt can be provided.
• If you are missing your monthly statement, your issuing bank can supply you with a historical copy.

The time out requirement further insures your privacy and keeps your personal records confidential.

All claims filed under a specific account number will be listed regardless of the means used to originally file them.

Your benefit offers convenient payment via your choice of a bank transfer (ACH), direct payment to your debit card or a check mailed to your preferred address.

No. If your claim is approved, you will be receiving an email from Card Benefit Services (bsg-no-reply@retail-email.asurion.com) advising of your reimbursement options.

At this time, we only offer direct payments to debit cards, bank transfer (ACH) or check.

Return Protection will reimburse you for the cost of an eligible item of personal property purchased entirely with your eligible card if you are dissatisfied with the item and the retailer will not accept the return. (Note: Once the paperwork is completed for your claim, the item will need to be shipped to the Benefit Administrator and must be in like-new working condition.) Please note that all Terms and Conditions must be met in order for your claim to be eligible.

Please refer to your Guide to Benefits provided to you by your Issuing Bank for all limits, exclusions and specific claim-filing requirements associated with your Return Protection benefit.

Collecting your account number allows us to determine benefit eligibility.

For security purposes personal purchase records are kept confidential.

No, personal information is kept confidential and only used for benefit administration purposes.

We suggest you contact the original merchant/store where you purchased the item to see if a duplicate can be reproduced.

1. Sign in and navigate to the home screen.
2. Select “File a claim” option from the main menu.
3. To get started, please enter your credit card number and click “Continue" button. If you have already registered product on the card you entered, select it from list of registered product drop down and Click "Next" button.
4. If you have no products registered then choose "No" radio button. Choose the option "I am filing a claim while registering a product."
5. You will be asked for Product purchase date. Select the date of your product purchase and click "Next" button.
6. If your credit card is eligible for certain benefits then you will be taken to the details page.
7. Enter your product details, select "I'm dissatisfied with the product" radio button from What Happened? Section if you want to file a claim under warranty manager program. Enter the required details in the “Claim Incident Details” section, confirm the digital signature by selecting the checkbox and then click “Next” button to navigate on the Reimbursement method screen.
8. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf & jpg file format are supported.
9. On Personal Info page, check the correspondence details email, Name and Address, phone number and click "Next" button to navigate on Claim confirmation page.
10. Review your information, claim number, product information, document uploaded on the claim confirmation screen.
11. If you have already registered the product then enter your credit card to see the list of registered product. Select your product and follow the above steps to file your claim on your already registered product.

1. Sign in and navigate to the home screen.
2. Select “Register a product” option from the main menu.
3. To get started, please enter your credit card number and click “Continue" button. If you want to register a product under cell phone then select first option “I am having issues with my cell phone” or choose “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” for product not related to cell phone.
4. Select “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” with Date.
5. If you have eligible benefits on your card then you would be navigated to the “Details” page.
6. Enter your product details and then click “Next” button to navigate on the Document Upload Screen.
7. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
8. On Personal Info page, check the correspondence details, email, Name and Address, phone number and click "Next" button to navigate on confirmation page.
9. Review your information product information, document uploaded on this screen.

If your card does not show that you have any benefits, please contact financial institution that issued the card to you.

If no, please try to return the item at the retailer. If they don’t accept the return, please proceed with filing a claim.

You must use your eligible credit card or rewards program associated with your credit card to charge the entire purchase.

The item must be in like new or working condition. You will be required to ship the item, with its original packaging and any applicable manuals and warranties to us at your expense.

Purchases must be made in the United States.

For example, if the item is food, cosmetics, a rechargeable battery, or a lightbulb it would not be covered.

For example, have the pants been hemmed, if so, the pants would not be covered.

If your claim is deemed eligible, you will be required to ship the item, with its original packaging and any applicable manuals and warranties to us at your expense.

You should receive an email within twenty-four (24) hours or a letter via the U.S. postal service within five (5) to seven (7) business days.

Please note that there are specific time requirements to report a claim and to submit your required documents in order for your claim to be eligible. Please refer to your Guide to Benefits provided to you by your issuing bank.

No, the assigned number is to help us reference your claim allowing us to better serve you. Please refer to it in all correspondence.

You will be contacted by your email and when necessary, by telephone.

Under normal circumstances claims are generally finalized within five (5) business days upon submission of all required documentation.

Please call our contact center at 1-800-882-8057. Customer Service Representatives are available twenty-four hours per day, seven days per week.

California Residents: We are required by Title 10,CCR Section 2695. 7(b)(3) to advise you that if you belive that this claim, or any part of claim has been wrongfully denied or rejected, you may have the matter reviewed by California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower,Los Angeles, California 90013,(800)927-4357,(213)897-8921

Return Protection claims initially require the following documentation to process the claim:

• Copy of the itemized sales receipt Copy of the credit or check card slip or monthly statement reflecting the purchase of the item showing the last four digits our your account number (if not included on the sales receipt)
• You will be asked to submit proof of the store's return policy. Please gather this documentation and submit it online. If additional information is required to evaluate your claim, the Claims Administrator will request that information via your preferred method of correspondence.

If you are registering a product and filing a claim the system will prompt you to upload your claim related documents during this process. If you have already registered your product and are now filing a claim on that registered product the system will prompt you to upload your claim related documents, that have not already been uploaded, during this claim filing process. If you have already submitted your claim but have not submitted any, or all, of your required documents you can add the documents by clicking on the "Upload" button from the Manage Claims section. Keep in mind that you are responsible for obtaining and submitting all documents required by the guidelines provided by your issuing bank.

Although we cannot help in the actual collection of required documentation, we can provide the following suggestions:

• If you are missing a sales receipt, contact the merchant/store where the item was originally purchased and ask if they can produce a duplicate itemized receipt.
• If you do not have a copy of your monthly statement, your issuing bank can supply you with a historical copy.

The time out requirement further insures your privacy and keeps your personal records confidential.

All claims filed under a specific account number will be listed regardless of the means used to originally file them.

Your benefit offers convenient payment via your choice of a bank transfer (ACH), direct payment to your debit card or a check mailed to your preferred address.

No. If your claim is approved, you will be receiving an email from Card Benefit Services (bsg-no-reply@retail-email.asurion.com) advising of your reimbursement options.

At this time, we only offer direct payments to debit cards, bank transfer (ACH) or check.

The Cellular Telephone Protection benefit provides coverage for damage to or theft of Eligible Cellular Wireless Telephones. Benefits may vary; so please contact your issuing bank and request your Guide to Benefits for specific terms, limitations and exclusions as well as what is defined as an “Eligible Cellular Wireless Telephone”. Coverage is supplemental to and excess of, valid and collectible insurance or indemnity (including, but not limited to, Cellular Wireless Telephone insurance programs, homeowner’s, renters, automobile, or employer’s insurance policies). After all other insurance or indemnity has been exhausted, Cellular Telephone Protection will reimburse the credit or check cardholder (the “Cardholder”, also referred to as “You” or “Your”) , up to the specified amount by your issuing bank, per claim. Cellular Telephone Protection may be subject to an issuer specified co-payment per claim and a maximum number of claims per twelve (12) month period.

To be eligible for Cellular Telephone Protection, You must be a valid Cardholder of an eligible U.S.-issued credit or check card and charge your monthly Cellular Wireless Telephone bills to your covered card. Following the program effective date, Your Cellular Telephone Protection begins the first day of the calendar month following the payment of the Cellular Wireless Telephone bill using an eligible card.* If a Cardholder fails to make a Cellular Wireless Telephone bill payment in a particular month, the Cellular Telephone Protection is suspended until the first day of the calendar month following the date of any future Cellular Wireless Telephone bill payment with an eligible card while the Cellular Telephone Protection Benefit continues to be offered.* Cellular Telephone Protection will reimburse the credit or check card cardholder (the “Cardholder”, also referred to as “You” or “Your”) for damage to or theft of Eligible Cellular Wireless Telephones. Please refer to the Guide to Benefits provided to you by your Issuing Bank, which provides specific information including what is defined as “Eligible Cellular Wireless Telephones”.

*Note, some benefits may have different effective date guidelines, please check with your issuing bank.

Collecting your account number allows us to determine benefit eligibility.

We safeguard your privacy and keep your personal purchase records confidential.

No, personal information is kept confidential and only used for benefit administration purposes.

1. Sign in and navigate to the home screen.
2. Select “File a claim” option from the main menu.
3. To get started, please enter your credit card number and click “Continue" button. If you have already registered product on the card you entered, select it from list of registered product drop down and Click "Next" button.
4. If you have no products registered then enter your credit card and click “Continue" button. Choose “No.” And Select “I’m having issues with my cell phone” radio button.
5. Select Cell phone purchase date and Bill pay date (prior to incident), click Next.
6. If you have eligible cell phone benefits on your card then you would be navigated to Details page.
7. Enter the product information and the required details in the “Claim Incident Details” section; confirm the digital signature by selecting the checkbox and then click “Next” button to navigate on the Reimbursement method screen.
8. On the Document Upload Screen, upload the documents which are required for the claim and click on Next button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
9. On Personal Info page, check the correspondence details email, Name and Address, phone number and click on Submit button to navigate on Confirmation screen. Review your information claim number, product information, document uploaded on the claim confirmation screen.
10. If you have already registered the product then enter your valid credit card and click "Continue" button. Select first radio button registered product on Eligibility screen to see the list of registered product. Select the Product, enter the bill date and follow the above steps to file your claim on your already registered product.

1. Sign in and navigate to the home screen.
2. Select “Register a product” option from the main menu.
3. To get started, please enter your credit card number and click “Continue" button. If you want to register a product under cell phone then select first option “I am having issues with my cell phone”.
4. Select “I am having issues with my cell phone” with Cell phone purchase date and Bill pay date (prior to incident) Dates.
5. If you have eligible benefits on your card then you would be navigated to the “Details” page.
6. Enter your product details and then click “Next” button to navigate on the Document Upload Screen.
7. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
8. On Personal Info page, check the correspondence details, email, Name and Address, phone number and click "Next" button to navigate on confirmation page.
9. Review your information product information, document uploaded on this screen

If your card does not show that you have any benefits, please contact financial institution that issued the card to you.

You should receive an email within twenty-four (24) hours or a letter via the U.S. postal service within five (5) to seven (7) business days.

Please note that there are specific time requirements to report a claim and to submit your required documents. Please refer to your Guide to Benefits provided to you by your issuing bank for the specific requirements associated with this benefit.

No, the assigned number is to help us reference your claim allowing us to better serve you. Please be sure to include your claim number in all correspondence with us.

You will be contacted by email and, when necessary, by telephone.

Under normal circumstances claims are generally finalized within five (5) business days once we receive all required documentation.

Please call our contact center at 1-800-882-8057. Customer Service Representatives are available twenty-four hours per day, seven days per week.

California Residents: We are required by Title 10,CCR Section 2695. 7(b)(3) to advise you that if you belive that this claim, or any part of claim has been wrongfully denied or rejected, you may have the matter reviewed by California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower,Los Angeles, California 90013,(800)927-4357,(213)897-8921

You may choose to repair your item on your own, but your claim must meet program requirements for reimbursement. Upon approval, you will receive reimbursement from the Claims Administrator generally within five (5) to seven (7) business days.

Cellular Telephone Protection claims initially require the following documentation to process the claim:

• Your completed and signed claim form.
• Copies of Your card statement reflecting the entire monthly Cellular Wireless Telephone payments for the month preceding the date of damage or theft.
• A copy of your wireless service provider billing statement that corresponds with the above card statement.
• A copy of Device Summary Page or other sufficient proof, as determined in the Benefit Administrator’s sole discretion, of the Cellular Wireless Telephone model currently linked to Your Cellular Wireless Telephone account.
• If the claim is due to theft or criminal action, a copy of the police report filed within 48 hours of the occurrence may be required.
• If the claim is due to damage, a copy of an insurance claim or other report as the Benefit Administrator in its sole discretion deems necessary to determine eligibility for Coverage In addition the Benefit Administrator may in its sole discretion require (a) an itemized estimate of repair from an authorized Cellular Telephone repair facility or (b) the Cardholder to submit the Cellular Wireless Telephone to the Benefit Administrator to evaluate the damage or (c) an itemized store receipt for the replacement Cellular Wireless Telephone showing the purchase was made at a cellular service provider’s retail or Internet store (for example Verizon Wireless, Cingular, Sprint Wireless, etc.)
• If the claim amount is less than your personal homeowner’s, renters, or automobile insurance deductible, a copy of your insurance policy personal declaration page is sufficient for your claim. If the claim amount is greater than Your personal homeowner’s, renter’s, or automobile insurance deductible, You are required to file a claim with Your applicable insurance company and to submit a copy of any claims settlement from Your insurance company along with Your claim form.
• Documentation (if available) of any other settlement of the claim.
• Any other documentation deemed necessary, in the Benefit Administrator’s sole discretion, to substantiate your claim. All claims must be fully substantiated as to the time, place, cause, and purchase price of the Cellular Wireless Telephone. Please gather this documentation and submit it with the completed online claim form once received. If additional information is required to evaluate your claim, the Claims Administrator will request that information via email.

Getting a repair estimate allows the Claims Administrator to determine the appropriate course of action in the processing of your claim.

1. Contact a local authorized service center of your choice. For Apple products, a Genius Bar Work Authorization from an Apple retail store is recommended.
2. Request a diagnostic of the device.
3. If the local authorized service center does not have a standard diagnostic form, download this diagnostic form and have the service center complete the necessary information.
4. Return the form using the Document Upload feature.

If you are registering a product and filing a claim the system will prompt you to upload your claim related documents during this process. If you have already registered your product and are now filing a claim on that registered product the system will prompt you to upload your claim related documents, that have not already been uploaded, during this claim filing process. If you have already submitted your claim but have not submitted any, or all, of your required documents you can add the documents by clicking on the "Upload" button from the Manage Claims section. Keep in mind that you are responsible for obtaining and submitting all documents required by the guidelines provided by your issuing bank.

An authorized repair facility is a facility authorized by the manufacturer to perform repairs on the device(s) or a licensed business that provides a warranty on services provided for repair.

The time out requirement further insures your privacy and keeps your personal records confidential.

All claims filed under a specific account number will be listed regardless of the means used to originally file them. Please remember to include your claim number on each piece of correspondence.

Although we cannot help in the actual collection of required documentation, we can provide the following suggestions:

• If you are missing a sales receipt, contact the merchant/store where the item was originally purchased and ask if they can produce a duplicate itemized receipt.
• If you do not have a copy of your monthly statement, your issuing bank can supply you with a historical copy.

Your benefit offers convenient payment via your choice of a bank transfer (ACH), direct payment to your debit card or a check mailed to your preferred address.

No. If your claim is approved, you will be receiving an email from Card Benefit Services (bsg-no-reply@retail-email.asurion.com) advising of your reimbursement options.

At this time, we only offer direct payments to debit cards, bank transfer (ACH) or check.

The Personal Identity Theft benefit offers reimbursement for covered expenses you incur to restore your identity, as a result of a “Covered Stolen Identity Event.” Covered Stolen Identity Event means the theft or unauthorized or illegal use of your name, transaction card account or account number, Social Security number, or any other method of identifying you. The Guide to Benefits provided to you by your Issuing Bank provides important information including limitations and exclusions.

To be eligible for this benefit, you must be a valid cardholder whose name is embossed on an eligible U.S.-issued card and reside in the United States or Canada.

“Covered Stolen Identity Event” means the theft or unauthorized or illegal use of your name, transaction card account or account number, Social Security number, or any other method of identifying you.

Covered Losses under the Personal Identity Theft benefit are:

• Costs you incur for re-filing applications for loans, grants, or other credit or debt instruments that are rejected solely because the lender received incorrect information as a result of a Covered Stolen Identity Event.
• Costs for notarizing affidavits or other similar documents, long distance telephone calls, and postage reasonably incurred as a result of your efforts to report a Covered Stolen Identity Event or to amend or rectify records as to your true name or identity as a result of a Covered Stolen Identity Event.
• Costs incurred by you for a maximum of four (4) credit reports, requested as a result of a Covered Stolen Identity Event, from any entity approved by the Provider.

Collecting your account number allows us to determine benefit eligibility.

We safeguard your privacy and keep your personal purchase records confidential.

No, personal information is kept confidential and only used for benefit administration purposes.

To file a claim for Identity Theft please contact our customer service department at 1-800-882-8057

If your card does not show that you have any benefits, please contact financial institution that issued the card to you.

You should receive an email within twenty-four (24) hours or a letter via the U.S. postal service within five (5) to seven (7) business days.

Please note that there are specific time requirements to report a claim and to submit your required documents. Please refer to your Guide to Benefits provided to you by your issuing bank for the specific requirements associated with this benefit.

No, the assigned number is to help us reference your claim allowing us to better serve you. Please be sure to include your claim number in all correspondence with us.

You will be contacted by email and, when necessary, by telephone.

Under normal circumstances claims are generally finalized within five (5) business days once we receive all required documentation.

Please call our contact center at 1-800-882-8057. Customer Service Representatives are available twenty-four hours per day, seven days per week.

California Residents: We are required by Title 10,CCR Section 2695. 7(b)(3) to advise you that if you belive that this claim, or any part of claim has been wrongfully denied or rejected, you may have the matter reviewed by California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower,Los Angeles, California 90013,(800)927-4357,(213)897-8921

Once your claim has been approved, under normal circumstances, reimbursement will be initiated within five (5) business days of receipt and approval of all required documents.

Personal Identity Theft claims initially require the following documentation to process the claim:

• A signed, sworn proof of loss or affidavit containing the information requested by the Benefit Administrator must be submitted within sixty (60) days. Please gather this documentation and submit it with the completed online claim form once received. If additional information is required to evaluate your claim, the Claims Administrator will request that information via email.

If you are registering a product and filing a claim the system will prompt you to upload your claim related documents during this process. If you have already registered your product and are now filing a claim on that registered product the system will prompt you to upload your claim related documents, that have not already been uploaded, during this claim filing process. If you have already submitted your claim but have not submitted any, or all, of your required documents you can add the documents by clicking on the "Upload" button from the Manage Claims section. Keep in mind that you are responsible for obtaining and submitting all documents required by the guidelines provided by your issuing bank.

Please contact us at BSG@ECLAIMBENEFITS.COM

The time out requirement further insures your privacy and keeps your personal records confidential.

All claims filed under a specific account number will be listed regardless of the means used to originally file them.

Your benefit offers convenient payment via your choice of a bank transfer (ACH), direct payment to your debit card or a check mailed to your preferred address.

No. If your claim is approved, you will be receiving an email from Card Benefit Services (bsg-no-reply@retail-email.asurion.com) advising of your reimbursement options.

At this time, we only offer direct payments to debit cards, bank transfer (ACH) or check.

The Ride Share Protection benefit is designed to provide coverage when you use your covered card to pay the cost of an eligible ride share. If you are in a covered accident while riding in a vehicle arranged by a Transportation Network Company, the benefit provides: (a) reimbursement for medical expenses incurred by you and your Traveling Companion(s); and (b) coverage for accidental death and dismemberment. You are also covered for replacement of any personal property that is lost, damaged or totally destroyed, up to the plan maximum, while you and your Traveling Companion(s) are on a trip arranged by a Transportation Network Company. Please refer to the Guide to Benefits provided to you by your Issuing Bank which provides important information including limitations and exclusions.

You and your Traveling Companion(s) are automatically covered if your name is embossed on an eligible card issued in the United States and you use it to charge a portion of or the entire amount of the required fare to your Account.

Ride Share Travel Accident Insurance

If you are in a covered accident while riding in a vehicle arranged by a Transportation Network Company, you and your Traveling Companion(s) are covered for accidental loss of life, limb, sight, speech or hearing, if injuries occur while on a covered trip and results in a loss within three hundred and sixty-five (365) days of an accident. In the event of an accident, certification will be required by a police or First Responder, in an incident report, that the item claimed was actually lost, damaged or totally destroyed. Please refer to the Guide to Benefits provided by your Issuing Bank for the specific coverage level.

Accident Medical Expense

If you are in a covered accident while riding in a vehicle arranged by a Transportation Network Company, you and your Traveling Companion(s) are covered for medically necessary expenses incurred within one hundred and eighty (180) days of the accident provided treatment begins within forty eight (48) hours of the covered trip. In the event of an accident, certification will be required by a police or First Responder, in an incident report, that the item claimed was actually lost, damaged or totally destroyed. Please refer to the Guide to Benefits provided by your Issuing Bank for the specific coverage level.

Personal Property Benefit

Provides reimbursement of reasonable cost to replace or repair an item that is lost, damaged or totally destroyed while you and your Traveling Companion(s) are on a trip. For lost items, you must follow your ride share’s procedures for reporting lost items within 24 hours. Please provide proof of the report and any settlement, if applicable. Please refer to the Guide to Benefits provided by your Issuing Bank for the coverage level.

1. Sign in and navigate to the home screen.
2. Select “file a claim” option from the main menu.
3. To get started, please enter your 16-digit card number and click "Continue" button. Select “No” radio button.
4. Select the option “I had a Ride Share incident”. Then, select the date that the incident happened. Click on Next button at bottom to navigate to the Details page.
5. Based on the benefits available on your credit card, you will get Ride Share option on the details page to select.
6. Enter the required details in the “Claim Incident Details” section; confirm the digital signature by selecting the checkbox and then click “Next” button to navigate on the Reimbursement method screen.
7. On the Document Upload Screen, upload the documents which are required for the claim and click on Next button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
8. On Personal Info page, check the correspondence details email, Name and Address, phone number and click on submit button to navigate on Claim confirmation page.
9. Review your information, claim number, product information, document uploaded on the claim confirmation screen.
10. A Card Benefit Services Care Representative will reach out to you within 5 business days of the submission of your claim.

Collecting your account number allows us to determine benefit eligibility.

We safeguard your privacy and keep your personal purchase records confidential.

No, personal information is kept confidential and only used for benefit administration purposes.

Contact the original merchant/store where you purchased the item to request a duplicate receipt.

If your card does not show that you have any benefits, please contact financial institution that issued the card to you.

You should receive an email within twenty-four (24) hours or a letter via the U.S. postal service within five (5) to seven (7) business days.

Please note that there are specific time requirements to report a claim and to submit your required documents. Please refer to your Guide to Benefits provided to you by your issuing bank for specific claim filing requirements associated with this benefit.

No, the assigned number is to help us reference your claim allowing us to better serve you. Please be sure to include your claim number in all correspondence with us.

You will be contacted by your email and when necessary, by telephone.

Under normal circumstances claims are generally finalized within five (5) business days upon submission of all required documentation.

Please call our contact center at 1-800-882-8057. Customer Service Representatives are available twenty-four hours per day, seven days per week.

California Residents: We are required by Title 10,CCR Section 2695. 7(b)(3) to advise you that if you belive that this claim, or any part of claim has been wrongfully denied or rejected, you may have the matter reviewed by California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower,Los Angeles, California 90013,(800)927-4357,(213)897-8921

You may choose to repair or replace your item on your own, but your claim must meet program requirements for reimbursement. Reimbursement will not exceed the lesser of the original claimed product's purchase price, the repair cost, or the replacement amount. Upon approval, you will receive reimbursement from the Claims Administrator generally within five (5) to seven (7) business days.

• A copy of the receipt received from the Transportation Network Company (showing the last four [4] digits of the Account number) demonstrating that the purchase was made on your eligible Account. If the receipt does not show the last four (4) digits of the Account number, your monthly billing statement reflecting this charge may be required.
• Any other proof of loss that may be required to substantiate your claim

If you are registering a product and filing a claim the system will prompt you to upload your claim related documents during this process. If you have already registered your product and are now filing a claim on that registered product the system will prompt you to upload your claim related documents, that have not already been uploaded, during this claim filing process. If you have already submitted your claim but have not submitted any, or all, of your required documents you can add the documents by clicking on the “Upload documents” link from the Manage Claims section. Keep in mind that you are responsible for obtaining and submitting all documents required by the guidelines provided by your issuing bank.

Although we cannot help in the actual collection of required documentation, we can provide the following suggestions:

• If you are missing a sales receipt, contact the merchant/store where the item was originally purchased and ask if they can produce a duplicate itemized receipt.
• If you do not have a copy of your monthly statement, your issuing bank can supply you with a historical copy.
• If you cannot locate the warranty you received with your item, warranty terms for particular products are often listed on the Manufacturer's Web site.

The time out requirement further insures your privacy and keeps your personal records confidential.

All claims filed under a specific account number will be listed regardless of the means used to originally file them.

Your benefit offers convenient payment via your choice of a bank transfer (ACH), direct payment to your debit card or a check mailed to your preferred address.

No. If your claim is approved, you will be receiving an email from Card Benefit Services (bsg-no-reply@retail-email.asurion.com) advising of your reimbursement options.

At this time, we only offer direct payments to debit cards, bank transfer (ACH) or check.